Terms and conditions

The installation of the components comes with a 1 year installation guarantee covered by LivingSpace Group

In addition to your statutory rights we will, if we can, pass on to you the benefits of any guarantees provided by a manufacturer or supplier of any parts or materials used in the course of our work.

The Guarantee will become null & void if the work completed by LivingSpace Group is subject to misuse or negligence. It shall also be null & void if repaired, modified or tampered with by anyone other than an engineer from LivingSpace Group

LivingSpace Group will accept no liability for, or guarantee suitability; materials supplied by the client & will accept no liability for any consequential damage or fault. LivingSpace Group reserve the right to charge for any additional time incurred.

LivingSpace Group will not guarantee any work in respect of blockages in waste & drainage systems etc.

LivingSpace Group will not guarantee any work undertaken on instruction from the client & against the written or verbal advice of the engineer.

Work is guaranteed only in respect of work directly undertaken by LivingSpace Group & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by LivingSpace Group will not be guaranteed.

LivingSpace Group shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the client has been notified by the engineer, verbally or indicated in ticked boxes or in comments/recommendations of any other related work which requires attention.

Where LivingSpace Group agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & LivingSpace Group accepts no liability in respect of the effectiveness of such works or otherwise.
Our payment terms are 7 days from date of your invoice

LivingSpace Group shall only be liable for rectifying works completed by LivingSpace Group & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.

LivingSpace Group accepts no liability for any delay in completing the project due to unforeseen circumstances beyond our control. Appointments are given in good faith, which we make our best efforts to keep.

All intended work areas must be cleared of any obstructions prior the work commencing. This includes any items of financial or sentimental value. If not, the responsibility is at your (the client’s) own expense. Dust sheets will be supplied and laid out as a precaution during the process of the works to protect your property. LivingSpace Group cannot be held responsible for any damage whilst work is being carried out.

All parking and congestion charges will be additional costs to the hourly rate.

All rates are non-negotiable.

Project Proposals are valid for a 30 day period only.

If during the course of our work any further work becomes necessary, because for example, matters come to light, which could not have been foreseen during our initial assessment, which will cause an increase in cost, we will let you know what these extra costs will be and will only carry out additional works once we have your acceptance.

If the costs increase significantly, you will have the right to cancel the contract. You will however be charged for any work already carried out, and parts or materials used up until the time you cancel.

LivingSpace Group will carry out the work in accordance with our quotation with reasonable care and skill using sound materials.

LivingSpace Group will make every effort to complete the work by any time agreed with you. You must appreciate, however, that sometimes delays may occur for reason beyond our control and we cannot be held responsible for those delays. If such delays occur we will complete the work as soon as possible.

LivingSpace Group will make good any damage caused in the course of our work to plaster, floors or brickwork etc. This does not include any decorating or fine filling. Removed floorboards will be refitted where possible.

LivingSpace Group shall not be bound by any project proposals given orally or in which manifest errors occur. All project proposals are non-negotiable.

Acceptance of project proposals must be confirmed in writing/email. By accepting the proposal you are also agreeing to these terms & conditions.

If you (the client) instruct us to do a project and then cancel, we reserve the right to charge all costs incurred up to the point of cancellation i.e. the cost of any hours worked per engineer, materials (inc handling charges). Standard rates will apply.

If you are not satisfied with our work, you must contact us via mail or by email, within 1 month of completion of the work.